02-11-2019 I appreciate the amount of times you have contacted us about this. I reported a landline fault last Saturday online and had an email confirming it. 16h58. 04-11-2019 BT promised again that the fault would be fixed by midnight last night....but rang them this morning and they said there's nothing they can do as it's in the hands of Openreach....it's now been 15 days without a landline... Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Find out how to solve issues with your service including making and receiving calls or problems with your handset or extensions. LN (local network) faults indicate as above that the fault lies in between the BT exchange and the PCP (Primary Connection Point). 16h24. on 12h20. This could be anything from faulty extension cables to f… Check the progress of your reported problem. Report your problem and we’ll identify the cause and quickly find a solution to get you back up and running. We'd also like to set optional analytics cookies to help us improve it and provide services like live chat support, and targeting cookies to show you content think you would be interested in. How to set up and use your landline, report a fault, learn about calling features and more. 16h31, depending on how busy mods are it can take 2/3 working days for mods to get back to you - but they will contact you, on Once the DV service has … Our troubleshooter will run tests to identify the cause of the problem and explain how to fix it. CE (customer equipment) indicates an issue in between the PCP and the BT test socket. If the problem can’t be fixed online you'll be able to arrange an engineer visit. 04-11-2019 16h54, I reported a landline fault last Saturday online and had an email confirming it. See: Private messages, on My landline stopped working two days ago, there is no dial tone.I tried ringing BT to report the fault but due to the current COVID-19 situation it just keeps me on hold and because I'm calling from a mobile and it's costing me I give up after thirty minutes. Help reporting and fixing landline problems online, Video- How to test your phone line and check your telephone equipment, Digital Voice: I have a problem with my service. So I wait and wait and wait..... on Use our troubleshooter if you’re experiencing slow speed after this time. Have a problem with your BT product or service? You've come to the right place. Landline Fault I have Vulnerable couple in their 90's with ongoing fault, BT have been out last two days and left it working (they said). You can send us over your details and we'll look into this for you. 02-11-2019 8h32. Need more help? Get help with BT Landline. CA (customer apparatus) highly likely to be equipment in the premises or hooked up to the line that is causing this issue. It's now 7 days later and it's still not fixed....I've done the online chat 3 times and called to speak to an advisor...last person was yesterday who promised this would be fixed by midnight last night but the fault is still not fixed....had a text today to say it being looked at but when I try to track the fault it says due to technical problems I can't track it....help please, on 15h35, I replied to the private message from Robbie with all my details yesterday, on They blamed Openreach and said they would call me on the 8th November to ask me if it was fixed.. We’re currently making network improvements and this may cause temporary disruption to services. Can someone please help. 01-11-2019 Ask the BT Community > Make a complaint > Contact us > Before you start: Check first if there are any temporary network problems in your area that may be affecting your service - Check Service Status. Have a problem with your product or service? Go back to: Landline help. 15h26, on Help reporting and fixing landline problems online. We use necessary cookies to make our site work.
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